Articles

 Can I suspend the server for several months?

At JIGU IDC, our servers are typically contracted on a monthly basis. Therefore, suspending...

  Do you offer data backup services?

Backup services are divided into two types: remote backup and local disk backup. Local disk...

  How long does it take to install the server?

After payment on business days:   Dedicated servers - Within 48 hours Cloud servers - Within 4...

  How much support is available during service migration?

At JIGU IDC, we only provide servers and network services for internet services. Data migration...

  How should I handle emergency failures?

JIGU IDC operates a 24/7 customer service center, 365 days a year. Additionally, we conduct...

  I want to block IP addresses from a specific country due to a DDoS attack. What should I do?

JIGU IDC has implemented a Cisco Protection system capable of defending against DDoS attacks of...

  I want to reinstall the server OS. How can I do that?

If you wish to reinstall the server OS, you can request it via messenger. However, please note...

  Is domain registration also available?

At JIGU IDC, we only provide server hosting services to ensure better service quality.

  Is it possible to modify solutions and programs?

We do not provide separate technical support for solutions and programs installed by customers....

  Please inform me about the refund policy.

Hello, this is the server operations team at JIGU IDC. Our refund policy is as follows:...

  The server suddenly went down. How can I get emergency technical support?

To receive specialized technical support from JIGU IDC, please contact our customer center or...

  We encountered an error with a program installed on the server. What should we do?

At JIGU IDC, we only provide servers and network services for internet services. Unfortunately,...

  What are the customer service hours?

JIGU IDC customer service operates a 24/7 hotline, 365 days a year, where you can receive...

  What operating systems are available for setup?

We can install any operating system you desire, including Linux, Windows, and others.

  What payment methods are available?

At JIGU IDC, we strive to provide various payment methods for the convenience of our customers....